EDUCATION
Rhode Island School of Design, graduated May 2003
Providence, RI
Bachelor of Fine Arts
Bachelor of Architecture
EXPERIENCE
Geek Squad Counter Intelligence Agent September 2010 to Present
Best Buy
Clay, NY
- Provide the initial contact with customers, check in product, and run basic tests to determine product needs and service solutions
- Facilitate the complete solution of product sales, upgrades, installations and service in the store
- Record and maintain detailed records of what processes were used to repair products
- Maintain client confidentiality and data privacy standards
- Handle incomming calls by answering questions, providing technical support and routing calls to other departments when necessary
Digital Scanning Technician March 2004 to July 2010
The Pennsylvania State University Libraries
Department of Digitization and Preservation
University Park, PA
- Collaborated with unit and interdepartmental staff and outside vendors to develop digital collections projects
- Authored project procedure documentation
- Trained staff in department procedures and best practices
- Developed spreadsheets and timetables to track project data and workflow
- Campus Building History Project: coordinated efforts between multiple departments; digitized materials comprising 3640 images for 151 buildings, discovered collections metadata (http://www.psubldg.libraries.psu.edu/)
- Created an interactive digital Walk-in Work tracking form to replace existing paper form, including a tracking spreadsheet automatically populated by form data; authored implementation documentation
- Irving L. Horowitz Transaction Archives Pilot Project: Developed project procedures; collected statistics to determine feasibility of future full-scale project; established tracking standards used to generate project’s cost estimate; tracked project development along multiple data points
- Volunteered as tech support for 2007 Pennsylvania Library Association (PaLA) conference
- Maintained software and hardware including updates and troubleshooting
Freelance Web Design June 2010 to August 2010
Gladwynn Photography:
http://sterling.bluesrat.com/gladwynn
- Consulted with client to discover needs and design parameters
- Maintained frequent contact to answer questions and provide progress reports
- Designed graphics and layout incorporating contextual display and accessibility solutions
- Delivered website with XML-based Flash photo galleries
- Created instructional documentation for the client on how to edit the XML files
- Installed javascript and PHP-based RSS feed linked to client’s Twitter account
- Edited client’s photos for use on the site
- Created two versions of a custom vector logo graphic for use on light and dark backgrounds
Teaching Assistant: Concrete and Masonry Fall Semester 2002
Rhode Island School of Design
- Awarded teaching assistantship based on exceptional performance in course
- Managed class of more than 30 students of varying levels of experience
- Maintained availability to answer student questions on math, science, and procedure
- Implemented and led group study sessions
- Graded assignments based on criteria provided by professor
Accounting Assistant June 2000 to August 2000
New Albany Baptist Church
New Albany, PA
- Tracked, filed, and deposited collection offerings
- Did bookkeeping including keeping ledgers, balancing church checkbook, keeping track of payouts
COMPUTER SKILLS
- Microsoft Office: Excel, PowerPoint, Word
- Microsoft Visual Basic for Applications
- Web Design and Development: HTML, CSS, XML, Actionscript, Javascript
- Adobe CS 4: Acrobat, Flash, Illustrator, InDesign, Photoshop, Livecycle Designer
- Quark Xpress
- AutoCAD 2000, 2002, and 2008
- Digital Painting: Corel Painter X, Open Canvas 4.5, Paint Tool Sai
- Construction, maintenance, and service of personal computers and networks
OTHER SKILLS
- Digital and 35mm photography
- Digital art and design
- Experience working with fragile and delicate materials for digitization
- Experience with basic newspaper, monograph and photograph preservation